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Resilient Medical Systems

What properties make medical systems resilient and how can resilience be designed into systems?

Yellow post-it note with 'did you remember your passport?' written on it and stuck to a green background
"Did you remember your passport?" by Flickr user Beth77 - an example of a resilient strategy.

Work on understanding disasters and other incidents has historically focussed on what has gone wrong. However, most of the time things actually go right. Resilience engineering is concerned with understanding what makes some systems more resilient than others and how to build resilience in. In this project we are investigating what makes medical settings resilient and how a resilience engineering approach could help to make them more resilient to human error.

You can hear Jonathan talking about error and reslilience in the video below - we have more videos on our YouTube channel too.

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CHI+MED publications

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CHI+MED videos and blogposts
The Comedy of (Human) Error and Resilience (14 March 2012) chi+med blog post highlighting the video of Dom Furniss's bitesize lecture on error and resilience, given as part of the UCL lunchtime lecture series. You can watch the video below (hover over video and click on full screen to enlarge, or click on red icon to watch on YouTube).

"Be prepared" (23 March 2012) and Undies in the safe (15 March 2012) are two posts, from Prof Ann Blandford's blog, which look at everyday resilience and someone's repertoire of knowledge and skills as well as their error-avoiding tactics.

Keywords: Situation, cognition, resilience engineering.
Key people: Dominic Furniss, Jonathan Back